Find quick answers about buying, selling, payments, and your account on SoftwareMarket.
Sign up with an email and password to start buying.
Open Sign up from the account menu and provide your email address and a password.
After registering you are signed in automatically and can browse the catalog, add products to your cart, and check out.
Add a product to your cart, then proceed to checkout.
Open a product page from the catalog or search results and choose a license option if more than one is offered.
Use Add to cart, then open your Cart and select Proceed to checkout to complete payment.
Purchased products appear in your Library and Orders.
Go to your buyer account and open Library to see every product you are entitled to.
Open Orders to review individual order numbers, items, and order status.
Use the Download button from your Library.
Open Library from your buyer account and select Download next to an active entitlement.
You will be taken to a secure entitlement page that issues a protected, time-limited download link for the current product version.
Review your license identifiers and activation limits.
Open Licenses from your buyer account to view the license type, public identifier, and activation count for each entitlement.
Where a license has an activation limit, the page shows how many activations have been used out of the maximum allowed.
Submit the seller application form.
Open Start seller application, fill in your public display name and the requested details, accept the seller terms, and submit.
Seller registration must be enabled by the marketplace for the application form to accept submissions.
Create a draft from My products, then save it.
Open My products in your seller workspace and select Create product draft.
Fill in the product details and select Save draft. Saving a draft assigns the product an id, which is required before uploading media or files.
Products move through draft, submitted, and review states.
Before submitting, you can run a Readiness check to confirm required fields, media, and files are present.
Selecting Submit for review moves the product out of draft. The marketplace team then reviews it and either requests changes or approves it.
Publishing happens after moderation approval.
Once a product is approved during moderation, the marketplace team publishes it, which makes it visible in the public catalog and search.
Sellers cannot publish a product directly; publishing is the final step performed by the marketplace after approval.
Open a dispute from your order and the marketplace team reviews it.
If a purchase needs support beyond self-service, open Disputes from your buyer account and create a dispute linked to the order (and order item, if relevant).
Refunds are reviewed and processed by the marketplace team. A processed refund is reflected on the related order and payment record.
Finance overview tracks sales, fees, and balances.
Open Finance overview in your seller workspace to track gross sales, marketplace fees, and pending and available balances by currency.
The marketplace applies a commission on sales; the exact rate is configured by the marketplace and reflected in your finance figures.
Connect Stripe, then request payouts from Finance.
In Finance overview, use the Stripe Connect section to start onboarding; you will be redirected to Stripe to complete account setup, then returned to the marketplace.
You can sync your Stripe account status at any time to refresh whether charges and payouts are enabled.
Once a payout method is on file, you can request a payout from the Payouts page.
Buyer details are tied to your login email.
Your buyer account is identified by the email address used at sign up; account activity is visible from your buyer dashboard.
If you are a seller, your public seller profile (display name, slug, and related details) can be updated by reopening your seller application form.
Reset a forgotten password by email.
Use Forgot password? on the sign-in page to request a password reset link by email, then open Reset password to set a new password.
Keep your email account secure, since it is used both to sign in and to recover access to your marketplace account.